RETURNS

Return Authorizations may be requested for items in new and unwashed condition within the following time periods starting when you receive your order:

30 Days: Apparel, Packs, and some equipment.

10 Days: Hardware, knives, and select tools.

Returns will be refunded or exchanged within 5-10 days of processing your return package.

Fulfillment Errors

If your have received an incorrect item or qty, please contact us immediately so we can work out how to get your correct items to you as soon as possible.

Warranty Requests

Please see instructions linked here to initiate the warranty return, replacement, or refund process.

AN IMPORTANT NOTE REGARDING EXCHANGES

Many of our products can sell out quickly. The most effective way to secure an exchange for different color or size is to immediately place a new order for the item you would like to exchange for. Request a return and refund for your originally ordered item, and we will issue refund your original form of payment once we receive your item back.

We are also glad to handle your exchange traditionally by shipping your exchange item once your returned item arrives back to us. We fill exchange orders as stock levels permit. Refund will be issued if we are out of stock on the requested exchange item.

INSTRUCTIONS

To initiate a request, navigate to your order history, and select the order from which you would like to initiate a return. If the order has a returnable item, a link to request a Return Authorization will be visible below the list of order items.

Your Return Authorization confirmation will be emailed to you once the CX team evaluates and approves the request.

Ship your items back to us at the following address:

TAG Defense Technology Ltd.

+86 028-62309332

Xinximen Fortune Center,

No.88, North Section,

1st ring road,

Jinniu District,

Chengdu

Sichuan -610036

CHINA

Please Write the RA number on the outside of the package.

We recommend using a shipping option that provides tracking and insurance on the delivery, especially for valuable hard goods.

TAGTICAL Protection reserves the right to apply restocking fees, deny sales, or returns to customers making what we determine to be excessive, unreasonable, or fraudulent return requests.

Modifications to any gear, especially to edged items will void any return consideration.